Automatic Delivery
For greatest heating convenience, choose Automatic Delivery. By means of our computerized Degree Day system, we anticipate your fuel use and deliver automatically when you need fuel. Deliveries are based on the outside temperature and your past purchase history-which we assume to be typical of your use. Usually, once Automatic Delivery and your pattern of use are established, there's no need to call. Important exceptions are spelled out below. Please read carefully.
With Automatic Delivery, running out of fuel is extremely unlikely. Should you run out of fuel due to our error, delivery will be made at any time, at no additional cost.
We require ten days written notice to start or end Automatic Delivery, to keep everyone on the same page. If you begin Automatic Delivery as a new customer, it will be indicated on your Welcome Letter. Automatic Delivery required credit and delivery approval.
Exceptions to your usual use require attention, if you are on Automatic Delivery. If there are changes in your consumption-an increase or decrease-- it is your responsibility to notify us. Using more or less fuel can cause a run-out, or even a tank over-fill. These problems can be costly-and would be your responsibility. Here are some things that can affect consumption:
- The addition of a new room or rooms
- Change in the household-a retirement, an elderly parent, or new baby
- Installing or removing an oil-fired hot water tank
- Going on an extended winter vacation
- Moving out of your home
We can adjust deliveries to reflect your new use, in many cases. But if your consumption will remain inconsistent, you should not be on Automatic Delivery.
Automatic Delivery is not recommended in certain circumstances, where fuel use in unpredictable. You should not be on Automatic if:
- You use a heat pump, wood burner, or other alternate heat source
- You do not live in the residence full-time: it's a summer home or seasonal camp
Will-Call Delivery
With Will-Call Delivery, customers watch their tanks and call when delivery is needed. We pride ourselves on delivering quickly. Some people prefer Will-Call Delivery to better control the timing or amount of delivery.
If you have an alternate heat source, such as a wood burner or heat pump, Will-Call Delivery is recommended. If you are planning to move, or don't live in your home for extended periods, you should be on Will-Call. With Will-Call Delivery:
- Base price starts at 100 gallons. Delivery under 100 gallons incurs a delivery fee.
- After hours emergency delivery is made at an additional charge.